Enhancing User Profile Value on Riipen

The project aims to enhance the value of user profiles on Riipen by conducting a comprehensive review and analysis. Students will examine existing user profiles to identify key areas for improvement, focusing on elements that increase engagement and utility for both users and the platform. The goal is to provide actionable recommendations that can be implemented to make profiles more informative, appealing, and effective in connecting users with opportunities. This project will allow students to apply their knowledge of user experience design, data analysis, and digital communication strategies. By understanding the current profile structure and user needs, students will develop insights that can lead to a more robust and user-friendly profile system on Riipen. - Analyze current user profiles on Riipen. - Identify strengths and weaknesses in profile presentation and content. - Research best practices in user profile design and engagement. - Develop a set of actionable recommendations to enhance profile value.

Culture Deck Update: Research and Narrative Development

Our company culture deck is a foundational document communicating who we are, what we value, and how we work together. Over time, our company has evolved, and our current culture deck no longer captures the full picture of our team, history, and aspirations. Our goal for this project is to refresh and revitalize our culture deck to accurately reflect our current values, history, and team dynamics. Learners will review documentation, conduct research, gather insights from key team members, synthesize findings to help identify recurring themes, unique stories, and key moments in our organization's journey, and help to craft a compelling narrative about the Riipen journey and culture.

Sales Process and Operations Audit

There are several avenues that students can take with this project, and we would like students to tackle what they see as most fitting to their skills and learning outcomes. We would like to better understand A) how we can improve and automate the workflow of tasks completed by our staff to improve our sales conversion, customer experience (NPS) and churn rates. We want you to investigate our sales funnel to help us understand why prospects are falling off and what changes we should make to increase sales and decrease churn. B) What we need to do internally as a company in order to be prepared to expand to new markets. This includes planning what new roles we should add to our team. C) When should we be expecting to see a proportionate saving in our costs due to increased volume of sales, and when should we expect more overhead cost from our management team? You will have access to our Sales Manager, CRM and Sales/Marketing Automation tools for information and we will provide all current sales collateral for review. You will also be provided high level data, but not individual account information. In summary, your focus may include, but is not limited to: Identifying areas to improve efficiency in sales and renewals. Capacity planning for expansion. What internal roles would Riipen need to hire in order to add 25 new schools? When/Where can we expect economies of scale? When/Where can we expect more overhead cost from management? The final report may include: 5 to 7-page report detailing recommendations for improved operations management. Reports will include a title page, table of contents, and reference page. A 5 to 7 slide presentation deck (executive summary) highlighting key findings/conclusions. We would like to see presentations (via video conference) of the top groups.

CRM Development

Description: As the Director of Operations at Riipen I am responsible for creating effective and efficient ways of tracking particular items for the business. These are then used to measure things like KPI's, performance predictors, trend identification, etc. Number of Students: Two teams of 5 each Number of Suggested Hours: 4 hours over Zoom with Riipen; hours spent for prep may vary Team: Ashley, Director of Operations; Jessica, Director of Customer Success Project 1: CRM and Database Optimization We are in need of a way to track new Leads from various sources and of various types. Student teams will have the option of choosing between: The project will include an initial meeting led by Riipen with some of our current set ups, what we are looking to accomplish and some ideas for success. Although not a requirement, a strong final presentation could include a mock up of a free CRM build tool . Schedule: Week 1: Meeting with the Director of Operations to explain the problem at hand. This meeting will also include a walk through of our CRM and other ways we use objects within its structure. Weeks 2 and 3: Students will bring their initial ideas, suggestions, questions, comments and concerns to a meeting with Riipen where they are able to zone in on a solution and refine a pitch. Week 4 and 5: Each group will have a chance to present their pitch. The pitch should be no longer than 30 minutes to allow for at least 15 minutes of Q&A. Which week each team will present will be decided at the start of week 4 presentation, so it is required that both teams are ready to pitch. Both Director and Senior Manager will be present for final pitch. Project 2: New Opportunity Custom Object Pitch We are in need of a way to track opportunities in a pipeline that do not conflict with another object pipeline, and allow for seamless work by a Customer success team. The project will include an initial meeting led by Riipen with some of our current set ups, what we are looking to accomplish and some ideas for success. Although not a requirement, a strong final presentation could include a mock up of a free CRM build tool . Schedule: Week 1: Meeting with the Director of Operations to explain the problem at hand. This meeting will also include a walk through of our CRM and other ways we use objects within its structure. Weeks 2 and 3: Students will bring their initial ideas, suggestions, questions, comments and concerns to a meeting with Riipen where they are able to zone in on a solution and refine a pitch. Week 4 and 5: Each group will have a chance to present their pitch. The pitch should be no longer than 30 minutes to allow for at least 15 minutes of Q&A. Which week each team will present will be decided at the start of week 4 presentation, so it is required that both teams are ready to pitch. Both Directors will be present for final pitch.